About us:

Ascendant (ascendantbrands.com) is a team of professionals with expertise in managing every aspect of a consumer product business. We acquire category-leading brands with strong intellectual property assets and reposition them for growth in both ecommerce and retail channels.

We are seeking a dedicated and versatile professional to take on a new, dual role of Customer Care / IT Manager to join our team. In this dual-role, you will play a crucial part in ensuring our customers receive exceptional service while also providing technical support for our internal IT systems. If you are a self-motivated individual with excellent organizational and interpersonal skills, we want to hear from you.

What you’ll be doing:

• Independently captaining Ascendant’s Customer Care team, serving as the builder and operator of our systems and go-to advocate for our diverse customer communities
• Ever improving the speed and thoroughness with which we receive, address and resolve customers’ questions and concerns, including by implementing automation
• Maintaining a high level of product knowledge of our six brands’ 600+ products
• Assisting our team members in resolving basic to intermediate IT issues
• Shaping company strategy and processes, making your contribution to our evolving culture and competitive advantages

What we’re looking for:

• 2+ years experience in customer service or equivalent roles
• Commitment to ensuring no customer question or concern goes unaddressed
• Upbeat, undaunted, resourceful problem-solver
• Empathetic listener, with a smooth, poised phone manner
• Capable at writing thoroughly and persuasively
• Proficiency with Google Workspace and other office software tools
• Basic knowledge of computer hardware and networking 
• Curiosity to learn how to be a whiz at resolving everyday IT issues (e.g. “Have you tried rebooting yet?”)
• Willingness to travel 1-2 times per year
• Experience with customer service ticketing systems (e.g. Asana, Front, Zendesk) a plus
• Exposure to ecommerce operations a plus

Compensation:

• $42,000-55,000 budgeted compensation range, depending on experience
• Profit sharing-based bonus program
• 10 days paid vacation + 10 paid company days off + 9 paid holidays
• Employer-funded health insurance plan
• 401(k) plan with company matching
• Other benefits and rewards: ascendantbrands.com/rewards
• A collegial work environment with a variety of leaders and peers to learn from

Location: Ascendant’s offices in Logan, Utah

Inclusivity: Ascendant is an equal opportunity employer. We celebrate diversity and are committed to cultivating an inclusive work environment.

Applying: Select the link below to submit a resume and cover letter explaining why you’re the one for the position and also field some questions.

JOB CODE: 1000021